Privacy Policy

Information We Collect

We collect information you provide directly — including your name, email, phone number, profile details, health preferences, payment information, communications with providers, reviews, and any health information you choose to share.

We also collect information automatically when you use Welli, such as device information (IP address, browser type, operating system), usage data (pages viewed, time spent, click patterns), location information (with your permission), and cookies and similar tracking technologies.

How We Use Your Information

We use your information to connect you with healthcare providers, process appointments and payments, provide customer support, send service notifications, and personalize your experience on the platform.

We may also use your information for communications — including appointment confirmations and reminders, service updates, marketing communications (with your consent), and educational health content.

Information Sharing

We do not sell your personal information. We may share information with healthcare providers to facilitate your appointments and care, and with trusted service providers who help us operate (payment processors, hosting, analytics).

We may also disclose information when required by law, to protect our rights, or to ensure user safety. In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Data Security

We implement robust security measures including industry-standard encryption for data in transit and at rest, secure server infrastructure, regular security audits, multi-factor authentication, and regular software updates and patches.

Our administrative safeguards include limiting access on a need-to-know basis, employee training on data protection, incident response procedures, and regular review of security policies. While Welli is not a covered entity under HIPAA, we implement HIPAA-level protections for health information shared on our platform.

Your Privacy Rights

You have the right to access and download your personal information, correct or update inaccurate data, request deletion of your account and data (subject to legal requirements), and opt out of marketing communications at any time.

California residents have additional rights under the CCPA, including the right to know what personal information we collect and how it's used. To exercise any of these rights, visit your account settings or contact privacy@welli.com.

Cookies & Tracking

We use cookies and similar technologies to improve your experience. Essential cookies are required for basic functionality. Performance cookies help us understand usage patterns. Functionality cookies remember your preferences. Marketing cookies deliver relevant content.

You can control cookie settings through your browser. Note that disabling certain cookies may affect platform functionality. We use services like Google Analytics to understand usage — these services have their own privacy policies.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18, we recommend parental involvement in creating and managing accounts. If we become aware that we have collected information from a child under 13, we will delete it promptly.

International Data Transfers

Welli is based in the United States, and our servers and service providers may be located in various countries. When we transfer your information internationally, we ensure appropriate safeguards are in place.

For European users, we comply with applicable data protection laws and use standard contractual clauses or other approved mechanisms. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

Policy Updates

We may update this privacy policy to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you by email or through a prominent notice on the platform.

We encourage you to review this policy periodically. The "Last Updated" date at the top indicates when it was most recently revised. Your continued use of our services after changes constitutes acceptance of the updated policy. Contact privacy@welli.com with any questions.